Last updated: 23 July 2026
These terms apply to the use of the Casa Connecta website and to any services you engage Casa Connecta B.V. to provide. By using our website or engaging our services, you accept these terms.
Casa Connecta B.V. · Sint Janstraat 30, 4901 LT Oosterhout, The Netherlands · KVK 42040615 · VAT NL869434135B01 · info@casaconnecta.com
Spain Purchase Plan: a personal purchase plan with the steps, their order and the timeline, written from the intake.
Document Check and Mortgage File Check: one neutral status per document — supplied, not supplied, not legible, details differ, or not established — with every finding tied to document and page. No mortgage, legal or tax advice: that sits with the professional qualified for it, and the decision on a financing application sits with the bank.
Projects — renovation coordination in Baix Empordà: contractors, permits, budgets, progress. Building, design and the technical judgement sit with the contractor and the architect. This service is currently full and is not taking on new projects; see the Projects page.
These exclusions are not small print but the boundary of the service. They apply at all times, to every product and every engagement, and cannot be departed from — not at the client's request and not in a separate engagement confirmation.
Findings by Casa Connecta about the status of a document are factual observations with a stated source, and expressly not advice, valuation or recommendation. The client cannot derive from them any claim that a document is legally correct, authentic or suitable.
We offer paid products: the Spain Purchase Plan, the Mortgage File Check and the Document Check. Current prices are shown on the relevant product page and on the pricing page. All prices shown include VAT. You buy a product directly through the secure payment page; immediately after payment you receive a short questionnaire (the intake) by email. Our price is exclusive of the costs of your own lawyer, advisor and notary; you settle those directly with them.
Products no longer offered. Some products have been withdrawn and can no longer be ordered. For orders that were paid before withdrawal, these terms continue to apply unchanged: the agreed delivery period, the warranty and the refund rules stay in force until that order is completed.
Delivery. A product is delivered within two working days of your completed intake. The delivery period starts once your intake is complete and usable. If something essential is missing, we let you know first and the period starts once the addition is received. Every delivery is reviewed personally and is not automatically generated.
Warranty. For the Spain Purchase Plan and the Mortgage File Check: if the result is not concrete enough, we sharpen it at no charge; if it still does not meet what we promised, you get your money back. For the Document Check, a top-up guarantee applies: if something within the agreed scope is missing, we add it once at no charge.
Right of withdrawal. As a consumer, you have in principle a fourteen-day cooling-off period for a distance purchase. For our products the statutory exception for services and digital content applies: by expressly requesting at intake that we begin immediately, and confirming that you thereby lose your right of withdrawal once the service is fully performed, that right lapses once the service has been fully performed. As long as we have not yet started performance, you can withdraw or cancel your order. To exercise the right of withdrawal, notify us (Casa Connecta B.V., Sint Janstraat 30, 4901 LT Oosterhout, The Netherlands, info@casaconnecta.com) by a clear statement, using our contact form, our withdrawal page, or a plain email. If you requested that we start during the withdrawal period and you later withdraw, you owe a proportionate amount for the work performed up to that point. For how to submit a request and when you are entitled to a refund, see our withdrawal and refund policy.
A purchase involves independent professionals: banks, advisors, contractors, architects and notaries. They operate independently and are contractually responsible for their own work. Casa Connecta does not accept liability for their actions, omissions, or outcomes.
The Client remains responsible for reviewing and approving all contracts, budgets, financing agreements, plans, and proposals before signing. Final decisions rest with the Client.
Indications are indicative only. Casa Connecta does not guarantee specific financial outcomes, timelines, permit approvals, or mortgage results.
Scope and fees confirmed in writing per engagement. Written agreement takes precedence over these general terms.
Agreed in writing per engagement. Casa Connecta reserves the right to suspend activity if payments are not received within stated terms.
All website content is the property of Casa Connecta B.V. or used with permission. No reproduction without prior written consent.
Delivery promise with money back. Paid products are delivered within two working days of a completed intake, or within one working day with priority delivery. If we miss that deadline for any reason not attributable to the client, the client receives the full amount paid back, even if we deliver afterwards. The client does not have to ask: we refund it on our own initiative. The clock starts only once the intake is complete and usable; if something is missing, we say so within one working day.
One free correction round. With every paid product the client is entitled to one free correction round within fourteen days of delivery. That round covers the agreed scope only: a missed document from the fixed list, a value transcribed incorrectly, a missing source reference. A correction round is not an extension of scope; a question falling outside the scope is answered by telling the client which professional can answer it.
Refunds. Refunds are given in these cases only, and in no others:
Refunds are not given because the outcome differs from what was hoped for. A document check establishing that many documents are missing is a delivered product, not a failed delivery. Nor is there any right to a refund when a third party such as a bank, notary or municipality reaches a different conclusion than the client expected: we make no statement about those conclusions and carry no responsibility for them. Refunds are returned via the original payment method, within ten working days.
Cap at the amount paid. Casa Connecta's total liability on any ground whatsoever is limited, per engagement, to the amount the client has actually paid Casa Connecta for that engagement. For a document product that is therefore at most the product price. This cap applies cumulatively to all claims connected with the same engagement.
Casa Connecta is not liable for: outcomes, acts or omissions of third parties such as lawyers, banks, advisers, notaries, contractors and public authorities; losses arising from incomplete or incorrect information from the client; consequential loss, lost profit or missed opportunities; and circumstances beyond our control. Because we assess no property, contract or application, no liability can arise from a judgement we did not give.
Nothing in these terms limits liability for intent, wilful recklessness, fraud or injury caused by negligence.
Async-only and in writing: email, website forms, and WhatsApp. WhatsApp is a narrow safety net for short routing questions, not a sales or case-file channel; do not send documents or confidential data through it. Every material notice, decision and approval is in writing. Response within one working day.
Dutch law. Disputes are submitted to the competent court in the Netherlands.
Date updated at top when terms change. Continued use = acceptance. Existing service agreements unaffected.
